Support packages

Oakwood provide a arrange of IT support packages, these can all be tailored to meet your business needs.

Comprehensive support package with system monitoring

Unlimited remote and on-site support with pro-active system monitoring and alerting (monitoring of Antivirus status, Microsoft and third-party patches and updates, resource utilisation). Agreed maximum response times (4 hours or 8 hours) to keep your business running optimally.

A fixed monthly fee per server / workstation per month.

Comprehensive Support package

Unlimited remote and on-site support as needed to resolve reported issue and problems to keep your systems running. Agreed maximum response times (4 hours or 8 hours) to keep your business running optimally.

A fixed monthly fee per server / workstation per month.

Comprehensive Remote package with system monitoring

Unlimited remote and on-site support with pro-active system monitoring and alerting (monitoring of Antivirus status, Microsoft and third-party patches and updates, resource utilisation). On-site support charged at standard rate where required. Agreed maximum response times (4 hours or 8 hours) to keep your business running optimally.

A fixed monthly fee per server / workstation per month.

Comprehensive Remote package

Unlimited remote support as needed to resolve reported issues and problems to keep your systems running. Agreed maximum response times (4 hours or 8 hours) to keep your business running optimally.

A fixed monthly fee per server / workstation per month.

Ad-Hoc support

As you need it, with no monthly commitment – just pay for support by the hour as you need it.

For more information about any of our services please complete the form below: